Technical Requirements for the SFO Remote Proctored Exam:

To learn more about the remote proctoring experience or how to schedule your exam, please visit the Prolydian FAQs page here: https://prolydian.ladesk.com/525946-Test-Taker-FAQs. Because this exam is using remote proctoring, the exam must be taken on a desktop or laptop. Tablets and mobile devices are not supported.

We strongly recommend that you review all information in the following linked site ahead of your exam appointment. We suggest testing from a personal device, however, if you must test from a work-provided device, please work with your IT department and provide them with the information from this site to avoid any test day interruptions: https://proctor360.com/pages/prolydian-online-exam-rules-and-requirements.

A summary of device requirements is also listed below for your convenience:

System Requirements

Windows:
  • Operating System: Windows 10 & Above
  • Browser: Chrome or Edge
  • Memory: 4GB (minimum)
  • Recommended Internet Connection: 10 Mbit/s upload, 10 Mbit/s download
  • Web Camera: 640×640 resolution (minimum)
  • Microphone
  • Speaker

 

Mac:
  • Operating System: Mojave & Above
  • Browser: Chrome or Edge
  • Memory: 4GB (minimum)
  • Recommended Internet Connection: 10 Mbit/s upload, 10 Mbit/s download
  • Web Camera: 640×640 resolution (minimum)
  • Microphone
  • Speaker

 

Chromebook:
  • Operating System: ChromeOS 112.0.5615.134 & Above
  • Browser: Chrome or Edge Memory: 4GB (minimum)
  • Recommended Internet Connection: 10 Mbit/s upload, 10 Mbit/s download
  • Web Camera: 640×640 resolution (minimum)
  • Microphone
  • Speaker

 

Dual Monitors are NOT supported

If you experience technical issues when attempting to connect to a proctor, you MUST submit a support ticket here: https://support.proctor360.com/help/365012637.